FAQ

We ask for up to a 7 business day processing time for orders, but we usually fulfill the order within 1-3 business days.

Delays can happen from time to time due to various factors.

If your order has not shipped within 7 day business day processing time then we will be cancelling and refunding your order entirely or partially with the rest of your order being shipped.

We are based in Southern California, so any orders within or surrounding states will have their delivery time cut shorter compared to those who progressively live out towards the eastern part of the U.S.

Usually for those within or surrouding states will have a 1-3 day delivery time, those who are in the Midwest are expecting a 3-5 day delivery time, and those in the East Coast are expecting a 4-7 day delivery time.

These expected delivery timeframes are NOT GUARANTEED, and can be delivered sooner or later than the estimated time.

The items you choose for your order CAN also impact delivery times, i.e. ISO.

Other factors such as natural disaster events (i.e. earthquakes, fires, snow storms, floods, hurricanes, etc.) can further delay the delivery of your package.

We add a caution fragile tape onto all packages that may contain fragile components in efforts to reduce damage to your package while in transit.

If you would like to have this fragile tape removed then we encourage you to please reach out to us via email at info@thereupstore.com with order details and the request.

You can read more here refunds policy.